oona support
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We're here for you. For anything and everything.
10 AM to 6 PM IST, Monday to Saturday
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oona factory
Kalika estate, Kalika, Ranikhet, Uttarakhand - 263645.
most asked questions
When will my order arrive?
Barring any shipping mixups, all orders will arrive within five to eight business days. You will receive tracking information for your order when it is sent out by our fulfillment team.
Are your products organic certified?
Though most of our ingredients are certified organic, we as a company are not certified organic. We go to great lengths to make sure our farmers do not use chemicals and pesticides; not only do they undergo tests, but we also visit these farms yearly and can personally verify their sustainable and humane practices. In terms of our cacao, we make sure that they are shade grown in biodiversity friendly farms and forests and that the cocoa trees are intercropped with other trees and crops. Organic certification is a very expensive process and often times farmers can't afford it. Though we are not certified organic, 99% of our ingredients can be traced back to their origins. We know how every ingredient is produced in the most sustainable manner. For specific product information regarding ingredients and nutrition information, visit that product's page. If you have any additional questions, please feel free to contact us.
How should I store my cacao?
We recommend keeping your products refrigerated in a dry, cool environment between 8-18 C. Cacao and chocolate is known to absorb aromas and flavours from the environment. Therefore, we recommend storing it in any airtight container or glass jar to ensure the chocolate remains perfect.



